Cefiro policies
What to expect before, during and after your order.
Last updated · 19 August 2026
These policies apply to purchases made directly from Cefiro. They are intended to explain our day-to-day process and do not limit any non-waivable consumer or privacy rights under applicable law. If something is unclear, write to us before placing your order.
In-stock orders are normally prepared within 2–5 business days after payment is confirmed. Estimated transit time is 4–7 business days within Mexico, 7–15 business days to the United States and Canada, and 10–20 business days to other international destinations. Remote areas, high season and customs processes may require more time.
We work with DHL, Estafeta and other trusted carriers. Cefiro selects the service according to the destination, availability and package characteristics. The carrier and tracking details will appear in your shipment confirmation.
The available service and total shipping cost are shown before payment. Any free-shipping promotion applies only when it is expressly displayed at checkout or in the promotion’s conditions.
International orders may be subject to import duties, taxes, customs-clearance or brokerage charges imposed by the destination country. Unless checkout expressly states that duties are included, these charges are not part of Cefiro’s price and are payable by the recipient.
Please check your name, address and telephone number before paying. If your parcel arrives damaged, appears lost or shows no movement, contact us promptly with your order number and photographs when relevant; we will help open and follow the carrier claim.
You may request an exchange or return within 14 calendar days after delivery. Contact cefiro.clothing@gmail.com before sending anything and include your order number, the item and the reason for the request.
Items must be unworn, unwashed, unaltered and returned with their original tags and accessories. Pieces showing wear, stains, perfume, washing or alterations cannot be accepted unless the request concerns a manufacturing defect.
Made-to-measure, altered or personalized pieces cannot normally be returned for a change of mind. For hygiene reasons, swimwear, underwear and earrings may be excluded once their protective seal or packaging has been opened, where permitted by law.
For a size change or change of mind, the customer pays the return shipment and the new shipment. Original shipping charges are not refundable. If Cefiro sent the wrong item or confirms a manufacturing defect, Cefiro covers the reasonable return and replacement shipping costs.
Once the returned piece is received and approved, the refund is issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post it.
Do not send a return without authorization. We will reply with the return address and instructions. Packages sent cash-on-delivery or to an unconfirmed address may be refused.
Cefiro Clothing, based in Tulum, Quintana Roo, Mexico, is responsible for the personal data collected through this website, our store and our direct communications. Privacy questions and requests can be sent to cefiro.clothing@gmail.com.
Depending on how you interact with us, we may collect your name, contact details, billing and delivery information, order history, messages, preferences, device information, IP address and cookie or browsing data. Payment credentials are processed by the selected payment provider.
We use personal data to process and deliver orders, provide customer service, manage exchanges and custom requests, prevent fraud, operate and improve the site, comply with legal obligations and keep transaction records.
We may share only the data needed with payment processors, carriers, technology, hosting, analytics and professional-service providers acting on our behalf, or with authorities when legally required. We do not sell personal data.
You may request access to, correction of, cancellation of or opposition to the processing of your personal data, and may revoke consent where applicable. Email us with a clear description of your request.
We use essential cookies and may use analytics or preference cookies to operate and improve the site. We apply reasonable administrative and technical safeguards and retain information only as long as needed.
By using this website or placing an order, you agree to these terms and the policies linked here. You must provide accurate information and be legally able to enter into a purchase.
We make every reasonable effort to describe and photograph pieces accurately. Screen settings, textile batches, handmade processes and natural materials can create slight differences in color, texture, measurements or finish.
Prices, currency, taxes and shipping charges are displayed before payment. Products remain subject to availability until the order is confirmed.
A custom order begins only after its design, textile, measurements, price, estimated timing and any required deposit are confirmed. Changes requested after production begins may affect cost and timing.
Available payment methods are those shown at checkout. A payment may be reviewed, declined or cancelled when required by the payment provider or when information cannot be verified.
Cefiro’s name, marks, photographs, designs, text and site content may not be copied or commercially used without permission.
These terms are governed by the applicable laws of Mexico, without removing any mandatory protection available to a consumer in their place of residence. Questions can be sent to cefiro.clothing@gmail.com.
Still unsure?
Tell us the destination, the piece or the situation. We would rather make it clear now than surprise you later.
Contact Cefiro